Privacy Policy
Transilvania-aparts.bg
ESCAPE TOUR LTD
Last updated: March 2025.
Introduction
ESKAPE TUR Ltd. („we“, „us“, „our“) is a personal data administrator and is committed to protecting your personal information. This privacy policy explains what data we collect, why we collect it, and how we use it when you visit Transilvania-aparts.bg.
Our activity is regulated by Regulation (EU) 2016/679 (GDPR) и Data Protection Act to the Republic of Bulgaria.
2. What data do we collect
2.1 Inquiry form
When you submit an enquiry through our website, we collect:
- Names
- Email address
- Phone number (if provided)
- The content of your request
2.2 Reservation (Checkout) Page
When making a reservation, we collect:
- Names and surnames
- Email address
- Phone number
- Stay details (dates, number of guests)
- Payment information (processed by a secure payment provider, we do not store card details)
2.3 Technical data
When visiting the website, the following are automatically collected:
- IP address
- Browser and device view
- Pages visited and date/time of visit
3. On what legal basis do we process your data?
Under GDPR, we process your personal data on the following grounds:
| Foundation | App |
|---|---|
| Contract execution | Reservation and payment processing |
| Legitimate interest | Responding to inquiries and improving the service |
| Statutory obligation | Storage of accounting documents |
4. What we use your data for
We use your personal data solely for:
- Processing and confirmation of your booking
- Responding to enquiries sent via the contact form
- Sending information regarding your stay
- Fulfilling statutory obligations (e.g. accounting)
We We are not selling и We do not share your personal data to third parties for marketing purposes.
5. Sharing data with third parties
Your data may be shared only with:
- Payment providers, for secure payment processing
- Accountants/Auditors, by statutory obligation
- State authorities, when required by law
All third parties are required to process your data in accordance with GDPR.
6. How long do we store your data
| Data type | Storage period |
|---|---|
| Reservation details | 5 years (accounting liability) |
| Query data | 1 hour since last communication |
| Technical data (logs) | 6 months |
7. Your rights
As a data subject under GDPR, you have the right to:
- Access granted to your personal data
- Correct Inaccurate data
- Delete your data („right to be forgotten“)
- Limit processing your data
- Objections Against processing
- Portability on the data
To exercise your rights, please contact us using the details below. We will respond within 30 days.
8. Biscuits (Cookies)
The website may use technically necessary cookies for its normal functioning (e.g., for saving sessions during bookings). These cookies do not track your behaviour and do not require consent.
9. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
10. Contact and Complaints
ESCAPE TOUR LTD
Website Transilvania-aparts.bg
Email: transilvaniyaaparts@gmail.com
Telephone: +359 885 223 338 / +359 889 711 269
Address: Sozopol, 7 Tsar Svetoslav Terter Street
If you believe your data is being processed in breach of GDPR, you have the right to lodge a complaint with:
Commission for Personal Data Protection (CPDP)
Website cpdp.bg
Address: Sofia, Prof. Tsvetan Lazarov Blvd. No. 2